It is understood that the word CLIENT in the text represents any person for whom the company is obliged to keep data. (Co-owners, administrators, suppliers, tenants, residents)
Whereas ENTREPRISE means Gestion Immobilière Laucandrique
Whereas This Privacy Policy sets out the practices of Gestion Immobilière Laucandrique.
Understood that this Policy is intended to inform about the collection, use or disclosure of personal information as an employee. It aims to establish good practices in this regard, as well as to collect the necessary consents for the proper functioning of our systems.
We understand that any company with which we collaborate is also required to comply with the Privacy Act.
Personal information isany information about a natural person that allows that person to be identified.
It is understood that the employees of Gestion Immobilière Laucandrique are subject to the Privacy Act and have the obligation to put into practice the necessary measures to secure this data.
The person in charge ensures compliance with and implementation of the Act respecting the protection of personal information in the private sector by designating a person responsible.
This person is responsible for monitoring policies, training staff and responding to inquiries from concerned individuals. Ensures that the company complies with all applicable privacy laws and regulations. She monitors the application of data protection policies and procedures within the organization. It can also provide advice on managing the risks associated with personal data.
The data protection officer is the main point of contact between the company and the access to information commission. He or she cooperates with the authorities and informs them of the company’s data protection activities.
To contact the Gestion Immobilière Laucandrique manager, write to reception@laucandrique.ca.
a) File creation
Employees may collect personal information on all customers for legitimate purposes related to their duties within the company.
To this end, Gestion Immobilière Laucandrique may collect personal information prior to the commencement of the mandate in order to obtain information on the occupants, including, but not limited to, in order to obtain their contact information and to communicate with them;
Customers entrust employees with the collection, management and updating of contact details for the various databases used in the company’s activities. The database is supplemented by related information.
b) Other sources of personal information
Employees collect personal information about co-owners, tenants, occupants, suppliers, visitors, when they communicate with him in various ways, including:
during any written, telephone or electronic communication with co-owners (or tenants, or occupants) and the company;
when the meetings are held;
when paying common charges;
at any other time for the purpose of carrying out the company’s mission under the Act and the management contract;
The company also collects personal information concerning the various persons previously identified, when, in particular :
they enter the building thanks to their electronic chips;
they are captured by one of the surveillance cameras located in the Building, in the common areas or in the restricted common areas, as the case may be.
It is the responsibility of each Gestion Immobilière Laucandrique client to inform all persons represented that he/she implicitly consents to the collection of his/her personal information, unless otherwise indicated.
In the course of its activities, Gestion Immobilière Laucandrique collects the following personal information:
The basic contact details of its customers are :
their names;
apartment number, parking spaces and lockers.
date of birth;
telephone numbers;
identity documents
e-mail addresses;
emergency contacts;
bank details;
vehicle model and description;
correspondence addresses ;
the names of occupants, tenants and visitors to the units and the relationship between the co-owner, tenants, occupants and visitors;
any other information that may prove useful in carrying out the Syndicat’s mission under the terms of the Act and the management contract.
As well as :
attendance at meetings, video recordings, and the voting and proxy register;
any other information that may prove useful in carrying out the Syndicat’s mission under the terms of the Act and the management contract.
In general, employees use personal information to:
Apply the management contract and ensure compliance;
Ensure payment;
Respond to a request for information;
Inform about changes to the Declaration of Co-ownership, Co-ownership Bylaws, and/or for other administrative purposes.
Employees may disclose personal information to the building’s boards of directors and to suppliers under contract to the syndicate. Employees may also disclose personal information to any other third parties, including any electronic management platform, service providers and professionals, insofar as the sharing of such information is useful for the purposes of fulfilling the mission of the management contract, under the terms of the Act.
When sharing information, employees ask third parties about the nature of the information collected and verify that this information is not passed on to other third parties and/or business partners.
The right of access is the right for a requestor to ask Gestion Immobilière Laucandrique whether it holds personal information about him or her and, if so, the right to have access to it.
a) Expenses
The applicant must pay a minimum of $75 + tx in order to obtain a response to his or her request for access, either to find out whether personal information concerning him or her is held by Gestion Immobilière Laucandrique, or to receive a copy of such personal information.
b) Support
Computerized personal information must be communicated in the form of an intelligible written transcript.
c) Refusal of access to request
The request for access must be refused by the Caretaker in the following cases:
When disclosure of the personal information would cause serious harm to the applicant’s health. Gestion Immobilière Laucandrique shall then offer to designate a health care professional of the applicant’s choice to receive a copy of the information or to consult it, at a place and time determined by the health care professional;
Where the release of the applicant’s personal information would likely:
interfere with an investigation aimed at preventing, detecting or suppressing crime or offences against the law or its declaration of co-ownership;
have an effect on legal proceedings in which Gestion Immobilière Laucandrique or the applicant has an interest.
Where disclosure of the applicant’s personal information would likely reveal personal information about a third party or the existence of such information, and such disclosure would be likely to cause serious harm to that third party, unless the third party consents to its disclosure to the applicant, or in the case of an emergency endangering the applicant’s life, health or security.
d) Rectification request
The right of rectification is the right of an applicant to request, in writing, that the Custodian rectify any incomplete, inaccurate or equivocal personal information held by Gestion Immobilière Laucandrique or to rectify any personal information the collection, communication or retention of which is not authorized by law, the Declaration of Co-ownership or the Policy.
The applicant shall not be required to pay any sum in order to obtain a response to his or her request for rectification, unless the applicant’s claim that the collection, communication or retention of his or her personal information is unauthorized proves to be unfounded, in which case a fee of $75 +tx will apply.
Except for the above-mentioned communication purposes, it is the policy of Gestion immobilière Laucandrique not to divulge or sell to third parties any personal information on co-owners for commercial or philanthropic prospecting purposes.
Gestion immobilière Laucandrique reserves the right to disclose certain personal information concerning co-owners, tenants, occupants, suppliers and visitors if it deems this necessary to fulfill its obligations under the Declaration of Co-ownership and the Act. For example, employees may share information in the course of proceedings, to respond to a court order or the sending of a subpoena. They may also share personal information if required to do so by a government agency or public investigative body.
Internally, the company allows only limited access to personal information. Our databases for clients whose mandates have expired are deactivated and access is cut off to any personal information obtained under the mandate, after ensuring that all information, files and/or data have been transferred to the new administration and/or manager.
All personal information provided to the company is stored on secure servers, with access restricted to employees of the management company.
The company uses reasonable technical means to ensure a secure environment and protect personal information, such as firewalls, antivirus software, access management, intrusion detection and regular backups. However, given the very nature of the public network that is the Internet, CLIENTS
Acknowledge and accept that the security of transmissions via the Internet cannot be guaranteed. Consequently, Gestion immobilière Laucandrique cannot guarantee nor assume any responsibility for any breach of confidentiality, hacking, virus, loss or alteration of data transmitted via the Internet.
Gestion Immobilière Laucandrique uses and retains personal information only as long as necessary for the purpose for which it was collected.
However, the company reserves the right to retain, for a reasonable period of time, certain personal information in order to comply with the law, prevent fraud, collect fees owed, resolve a claim or certain other related problems, cooperate in an investigation and for any other purpose permitted by law.
At the end of this period, personal information will be removed from the company’s servers.
A confidentiality incident is any unauthorized access, use or disclosure of personal information, as well as its loss or any other form of breach of confidentiality.
If the Privacy Officer has reason to believe that a privacy incident involving personal information held by him or her has occurred, he or she must, within 10 days of becoming aware of the incident, take reasonable steps to reduce the risk of harm being caused and to prevent similar incidents in the future.
The Privacy Officer assesses the damage in accordance with the prescribed procedure.
The Privacy Officer keeps a register of confidentiality incidents and, at the request of the Commission d’accès à l’information, forwards a copy to it.
The information contained in the confidentiality incident register must be kept up to date and retained for a minimum period of five years after the date or period during which the person responsible became aware of the incident.
A complaint is a claim that does not qualify as a request for access or rectification, but as a request concerning the application of the Policy by Gestion Immobilière Laucandrique or the Custodian.
The complainant, for the purposes of this section, is a person who can prove his or her identity as the person concerned, or a representative, heir, liquidator of the succession, beneficiary of life insurance or death benefit, holder of parental authority even if the minor child is deceased, or a spouse or close relative of a deceased person (in accordance with section 40.1. of the Privacy Act).
a) Forwarding the complaint
The complaint must be sent by e-mail to the following address: reception@laucandrique.ca It must indicate :
Complainant’s full name, residential address, e-mail address and telephone numbers;
The situation experienced personally or the problematic situation of general interest;
The personal information involved;
Events or circumstances related to the complaint;
Dates and locations of events;
The people or witnesses involved;
Any relevant documents that support the complaint (files, photographs, etc.).
b) Processing times
Within 20 days of receiving the e-mail, the Custodian will process the complaint and notify the complainant in writing:
measures taken if the complaint is upheld;
reasons for rejection if the complaint is not upheld.
The Guardian may request additional time from the complainant if the complaint is complex and requires further investigation.
If the complaint concerns the Custodian, the performance of his duties, his mission or his obligations, it must be handled jointly by the Custodian and the Gestion Immobilière Laucandrique presidency.
This Privacy Policy is governed by the laws of the province of Quebec and the laws of Canada applicable therein.
